The live support option is ONLY available when a technical support representative has instructed you to go and pick on this option. We do not monitor this option, waiting for people to simply try it out.
When we are working on a support ticket with a customer and we need to see his/her computer, then we will instruct them to go to this option and connect to us - after we have activated the option on our end for this customer.
Remember, if you have a technical issue that requires our attention - please be sure to enter in a support ticket in our helpdesk, then we may use the Live Support option while assisting you with your support ticket.