Crash - Print Preview

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Crash - Print Preview

Postby bookermorgan » Mon Dec 08, 2008 1:27 pm

I have just downloaded the 2009 Premium and have being trying it out.
Knowing that we always had issues with 2008 and the print window, I decided to check out 2009.

I have found on my system that when I do a print preview that the program crashes...every time...
Is there anyone else that is having this issue?
Morgan Booker
Drafting Supervisor

Vista Geomatics Ltd.
Bay 1, 2135 32nd Ave NE
Calgary AB
Phone: 270-4048
Fax: 270-8283
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Re: Crash - Print Preview

Postby rwhatman » Wed Dec 10, 2008 5:47 am

bookermorgan wrote:I have just downloaded the 2009 Premium and have being trying it out.
Knowing that we always had issues with 2008 and the print window, I decided to check out 2009.

I have found on my system that when I do a print preview that the program crashes...every time...
Is there anyone else that is having this issue?


I use XP and have not seen that problem.

You might want to list what system you are using.
My guess it may be a video card problem. Make sure update with your video driver.

Yea I guess a lot
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Postby bookermorgan » Wed Dec 10, 2008 7:45 am

I am running XP Pro SP3
Intel Core2 Quad CPU Q6600
4GB Ram
NVidia GeForce 9600 GT

Just updated the NVidia driver and still get the crash.
Morgan Booker
Drafting Supervisor

Vista Geomatics Ltd.
Bay 1, 2135 32nd Ave NE
Calgary AB
Phone: 270-4048
Fax: 270-8283
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Location: Calgary, Alberta

PRINT PREVIEW

Postby gmac » Wed Dec 10, 2008 10:07 am

Just tried it - no problems. Do you have the resources to try it on another computer?
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Postby bookermorgan » Wed Dec 10, 2008 10:45 am

Yeah I do.

I guess its time to put in a ticket...
Morgan Booker
Drafting Supervisor

Vista Geomatics Ltd.
Bay 1, 2135 32nd Ave NE
Calgary AB
Phone: 270-4048
Fax: 270-8283
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Postby Glen Cameron » Thu Dec 11, 2008 5:34 am

This is for all 2009 users - if you experience a Windows Crash and are asked to send information to Microsoft about the crash - in the past we always said no to this because it did not help - BUT for 2009 PLEASE answer YES. We now have the ability to acess the data about these crashes to try and figure out what is happening in the program.

We will not be able to use it for specific issues to help with technical support - but our programming staff will be able to see patterns and development issues much quicker and easier for the overall health of the program.

=====
For this particular case - not much we can do when it fails on one computer only. It is something related to that computer, its settings, drivers, confiurations, registry entries, etc. - no way to really track this issue down without MANY hours of trial and error on the users behalf.
Glen W. Cameron, C.E.T.
City of North Bay, Ontario
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Postby bookermorgan » Fri Dec 12, 2008 8:10 am

Glen,
Thank you. I will be trying this out on other systems over the Christmas break. I also have submitted my error reports each time this happens.
Morgan Booker
Drafting Supervisor

Vista Geomatics Ltd.
Bay 1, 2135 32nd Ave NE
Calgary AB
Phone: 270-4048
Fax: 270-8283
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Posts: 22
Joined: Fri Aug 18, 2006 10:00 am
Location: Calgary, Alberta

Printer Driver

Postby James Johnston » Sat Dec 13, 2008 5:30 pm

Hello Booker,

I remember this issue from a year ago when people were trying out MSCAD 2008. It may be related to the printer driver.

If you haven't already, try setting the printer to another one in the office or install a pdf creator, there is an article in Helpdesk. This can help you determine if the problem is caused by the printer.

If it is, try assigning the default printer to another printer and then back to your current one via the Widows Start Button | Printer configuration dialog.

If that fails try reinstalling or updating the printer driver.
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