by Glen Cameron » Fri Feb 04, 2005 12:23 pm
All products that MicroSurvey Software sells come with a 90 day free technical support contract included automatically. Any support beyond this period is chargeable at a yearly rate.
This support contract allows you to get assistance for an entire year, directly from our technical support department, by phone, fax or email for the times when you need it.
We do include unlimited support via this user forum, and we do provide service patches and user tips, free of charge, via this web-site.
Just like anything in the non-surveying world, after the initial warrantly or support period has expired, there has to be charges for additional service or support.
MicroSurvey Software Inc. has been ranked #1 in Technical Support, in the industry, by the P.O.B. Magzine in 2001, 2002, and 2004. I would like to think that we are doing what we can to assist our users, and that the small yearly fee is not a major issue as it does help ensure that qualified, experienced support people are available to help answer questions for you.
If you would like to discuss this further, please feel free to contact me directly.
Cheers,
Glen W. Cameron, C.E.T.
City of North Bay, Ontario