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MicroSurvey Software Inc. • View topic - live Support unavailable

live Support unavailable

Discussion of MicroSurvey CAD related issues and questions.

Moderators: Brian Sloman, Jason Poitras, James Johnston

live Support unavailable

Postby rwhatman » Wed Jun 11, 2008 6:17 am

rwhatman
 
Posts: 299
Joined: Sun Nov 10, 2002 6:41 am
Location: Peterborough, Ontario, Canada

Live Support and Support Tickets

Postby Glen Cameron » Wed Jun 11, 2008 6:38 am

The live support option is ONLY available when a technical support representative has instructed you to go and pick on this option. We do not monitor this option, waiting for people to simply try it out.

When we are working on a support ticket with a customer and we need to see his/her computer, then we will instruct them to go to this option and connect to us - after we have activated the option on our end for this customer.

Remember, if you have a technical issue that requires our attention - please be sure to enter in a support ticket in our helpdesk, then we may use the Live Support option while assisting you with your support ticket.
Glen W. Cameron, C.E.T.
City of North Bay, Ontario
Glen Cameron
 
Posts: 1395
Joined: Fri Nov 08, 2002 12:18 pm
Location: Corbeil, Ontario, Canada

Postby rwhatman » Wed Jun 11, 2008 6:46 am

Yes missed reading the big RED letters.
rwhatman
 
Posts: 299
Joined: Sun Nov 10, 2002 6:41 am
Location: Peterborough, Ontario, Canada

Postby rwhatman » Wed Jun 11, 2008 10:34 am

Just like to add I don't read all when upset.

Are e-mail was been Spamed by one that was sending 1 mail every 30 seconds.

I don't have time to delete hundreds of the same e-mail a day.

I was so upset I went to the source and Spamed my complaint over
and over again. They most of got the message as it has now stopped
for the moment.
rwhatman
 
Posts: 299
Joined: Sun Nov 10, 2002 6:41 am
Location: Peterborough, Ontario, Canada

Postby Glen Cameron » Wed Jun 11, 2008 12:10 pm

Welcome to the world of spam! We get that happening here on a regular basis both to our own email addresses and the helpdesk email address. I often have to delete over 500 bogus tickets in helpdesk when I start up each morning.

Not fun at all!
Glen W. Cameron, C.E.T.
City of North Bay, Ontario
Glen Cameron
 
Posts: 1395
Joined: Fri Nov 08, 2002 12:18 pm
Location: Corbeil, Ontario, Canada


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