Some users report seemingly random instability with MsCAD, inCAD or EmbeddedCAD. Symptoms can include freezing or mismatched drawings and databases. This is _not_ normal behaviour for the program and we have developed a series of diagnostic steps t...

This is an issue which affects the following products: MicroSurvey CAD 2008, 2009 or 2010MapScenes 2008, 2009 or 2010Capture 2008, 2009 or 2010PointCloud 2010 Some users are reporting that after a driver update on their systems they are no longer able t...

Question: Google Sketchup is a simple 3D-modeling application, and all sorts of 3D models in the Google Sketchup (*.skp) format are available for free download from the Google Sketchup 3D Warehouse. Is it possible to use these models in my MicroSurvey or ...

This error message can arise from two possible causes: 1. If a user attempts to open a project by doubleclicking directly on a .dwg file, or by opening a file directly from an email program. The MicroSurvey system requires that projects are opened v...

Some MicroSurvey software updates require that you update your USB License Key in order to run the new version. The rule we use is as follows: * You must update your key if the first or second version numbers have increased (for example, upgrading ...

2010 DWG/DXF drawing files (from AutoCAD® 2010/2011 products) are now supported by the following MicroSurvey Products:Read 2010 DWG/DXF, Write 2007 DWG/DXF support:MicroSurvey CAD 2010 SP1 v10.2.0 (or newer)PointCloud CAD 2010 SP2 v10.1.0 (or newer) - COM...

Users who have installed Capture 2010 in a fresh system may encounter this error message.  This may also come up if you later uninstall Capture 2008.This problem is now resolved by installing Capture 2010 Service pack 1.The Video linked to below shows a p...

Users from Quebec have reported that when they update their USB key they continue to see a message that their maintence period has expired. When the program is run the user sees the "Maintenance Period has Expired" message: But when the License M...

Training movies can now be watched online from the following links. A high-speed internet connection is highly recommended. Optionally, download links for offline viewing are also available from the following links. ------------------------- MAP...

Occasionally customers report they cannot install MicroSurvey CAD or MapScenes on their Windows XP, Vista or Windows 7 computers.  The error below appears and the operation fails.Error 1714. The older version of Microsoft Visual C++ 2005 Redistributable c...

When installing an updated version of MapScenes or MicroSurvey CAD, users who like to modify their pointing device have to manually reconfigure.  It's hard to remember the steps.  Here is a quick overview:Open up CadTools | Options and pick the "Cros...

GEOREFERENCED IMAGES MicroSurvey's desktop CAD software and data collection software can both display georeferenced JPEG/JPG or TIFF/TIF images that have a corresponding TFW or JGW world positioning file, which causes the image to be inserted automati...

\"MAINTENANCE EXPIRING SOON\" MESSAGE MSCAD 2008 and MapScenes 2008 will display a message to you, reminding you to renew your Maintenance Subscription Support Plan [1] when it gets to within one month of expiring. This message does not mean that y...

Render / Animation - Display Settings MessageWhen using the Render command in MSCAD 2008 or MapScenes Pro 2008, or the Animation command in MapScenes Capture 2008 your display‚ settings must be set to a 32 bit color depth setting.‚  If it is not set high ...

MSCAD 2008 / MapScenes 2008 Installing‚ USB Key Drivers If your USB Key has not yet been activated using the License Manager, please refer to this article instead:‚ http://www.microsurvey.com/helpdesk2/index.php?/default_import/Knowledgebase/Article/...

Play this video to learn about using the Thickness property, Rulesurf and 3D Faces to draw walls in a 3D building and for tips on data collection and drawing management to make the process easy.Forensic CAD 3D Drawing Commands

MSCAD / MapScenesMouse RecommendationsWe are often asked for recommendations when somebody is about to buy a new mouse, or for‚ tips when somebody has bought a new mouse but is having problems with it in the CAD environment of MSCAD or MapScenes.‚  Here a...

MICROSURVEY LICENSE MANAGER AND FIREWALLS ISSUE You run the MicroSurvey License Manager and get the following error: "Unable to retrieve product information, please contact Technical Support."‚ After you press OK, the License Manager doesn't disp...

When you purchase new versions, or as new service packs and upgrades are released, you will need to update your License Key before you are allowed to run our desktop software.‚ Activating or Updating your key is a simple process. Note: Firewalls on ...

All our movies are created using the Adobe Flash format.‚  All our movies can be streamed over the web or played locally on your computer.‚  When a movie is started it will automatically play in your default web browser.‚  Internet Explorer TipsFor maximu...