MicroSurvey Express Support

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Frequently Asked Questions
	When I run Express I get an error message saying that the file CTL3D32.DLL is the wrong version. What caused this? How do I correct this?
	I just received a DWG file created in AutoCAD 2002 - can I read this into Express?
	When I zoom in on a curve or circle, it looks like someone flattened the edges and the curves are very rough. Lines drawn to the edge of the curves do not appear to meet correctly. What am I doing wrong or missing?
	When printing, my lines all come out the same width, but I took the time to set the widths for each colour in the Print command. What did I miss?
	When I plot my diagram, some of the items do not plot. They show up just fine in the drawing on screen. They are white on screen but do not print or plot to paper, what am I doing wrong?
	I copied a file from my Email and now I cannot save to it. Why?
	If I notice some weird things happening to my drawing such as line either appearing or disappearing from the drawing, or points seeming to be in the drawing but not in the survey database, without any explanation, what should I do?
	Can Express be used in mining applications underground? In other words, can we input negative HI's and HT's to show that we are working from the ceiling of the drift?
	When listing coordinates, I need to see them in the following order: Point Number, Easting, Northing, Elevation, Description. How can I set the program to do this?
	I want to have my coordinate listings show 4 decimals for the Northing, Easting and Elevation. How can I set this?
	Where can I find the command that allows me to calculate several offsets to points off a baseline?
	I get drawings from my customers that have the old Softdesk or new LDD point blocks in them. Can I make use of these?
	In newer versions of Express, the View Log screen does not have the features found in the older versions that allow me to change text sizes, set bold or italic fonts - Why?
	I am an Alberta Land Surveyor and we now use digital submissions for our plans. To make this easier, I heard that you now have the ability to map layer names to new layer names and check the job later to make sure that everything is on the correct layer. Where can I find this?
	I have just brought up a job that I worked in yesterday and now I get an error message saying that points may be missing from my drawing and do I wish to add them back in again. I am confused - what happened to cause this Audit Error?
	I am evaluating the program and I don't have any manuals. Is there anything built in to help me learn the commands?
	I need to draw a grid over my job. Can you do this?
	I need to create an Easement across my job. Do you have a routine to do this?
	I accidentally picked a line while not in a command and this dialogue box came up. It has everything I need to know about the line but I don't understand where it came from?
	My 30 day timer has expired and I have decided that I wish to purchase the program. Do I have to uninstall the program and then reinstall the entire program?
	What is this Assistant thing?
	I need to grab a bunch of points and change their descriptions. Is there a command that can help me?
	I am new to all this CAD stuff. All I want to do is draw lines between my points. What is the easiest way to do this?
	I am using a HP DesignJet plotter with the current plotter driver downloaded from the HP web-site and I am having all sorts of trouble getting the plot to come out to scale. HELP
	What versions of Windows will Express 2002 run in?
	How do I get the degree symbol, the plus/minus symbol and the diameter symbol that I used to have in my old CAD package?
	When I do the SAVEAS command , can I save the file to my Floppy or CD?
	When I start a new job you always ask me what my Drawing Scale is. I want my lines to be full scale so I can measure them in Express but I want my drawing plotted at a given scale. How do I control all of this and not get confused?
	I just upgraded to Windows from DOS (and Yes I know I am playing catch-up) and now my old pen plotter does not work properly in Express. What should I do?
	When purchasing Express, is there an initial free support period? How long? What support options are available after? I thought I read something that you are offering a yearly support plan?
	I have 3 people in my office running Express and they have done well in learning the program in a very short period of time but, I know that setting up a training session would greatly enhance their output and cut the learning curve. What I need to know is how do I go about setting up a training session here in my office? How much will it cost me? How soon can we set this up? Will you Fly to my location?
	The object snaps are set to the middle button on the mouse. Can the snaps be set to Shift + Right button the way you can in AutoCAD?
	My middle mouse button does not bring up the osnaps – how can I fix this?
	How can I create some additional line types...the ones included in Express are okay, but at a scale of 1:250, the line patterns do not repeat themselves, or the segments are too large...do you have additional line types available?
	Without going through the Lot/house design menus...is there a way that one can just sit one house on one lot without setting up house templates etc..?
	We have an older pen plotter. I have setup the pen types to match the carousel etc...and things do plot, howeverm the pens I thought it would use didn't. I'm not sure I've set the widths correctl. Would the widths in the plotter configuration match the pen type I'm using? i.e. We generally plot with 4 pens 0.25, 0.35, 0.5, and 0.7, so, for instance I would like to draw the bearing text with a .35 pen. I set the color red (in this case) to be 0.35 pixel width? Is this correct?
	I am not sure what has happened but my drawing just seemed to disappear, my screen is blank and my cross hairs are either locked or missing. What can I do to get my drawing back?
	When I zoom out a bit the text all seems to change to lines and I can’t read any of them. How can I get the text to show up as text and not as lines?
	Do I have to work with the FLX files in Express or can I work with DWG files directly?
	I just read in a DWG from AutoCAD that had contours in it. The contours appear in the bitmap preview but after I open the DWG in Express the contours are not there. Where did the go?
	I was just given a DGN file from MicroStation. Can I do anything with this in Express?
	I am saving my drawing to a DXF file and things seem to be kind of whacky. The lengths of lines seem to be rounded off – they do not meet where they should. What am I doing wrong?

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