Quick Links: User Forum Downloads FAQs Contact Us Support Plans User Tips Useful Links Dealers (Password) Frequently Asked Questions When I have set up a new partnership using Active Sync, and then go to the Options button to select FieldGenius, so it can be synched, it tells me the program is not installed. What has caused this?  What do I do now?  How do I get my data collector working? During the reinstallation of FG XG, on my data collector, I get the following dialog.  I tried picking on YES but the message does not go away.  If I pick on NO or CANCEL, then FG XG does not get installed.  What is happening?  What do I need to do? On my Allegro FieldGenius XG has a "white" screen when I switch to Full Screen Mode. What is wrong? FieldGenius is not communicating with my total station. What should I try? When I try to sync I get a message that FieldGenius is running, but I am sure it is not. What do I do? My Panasonic Toughbook battery went dead.  What do I do?  MicroSurvey has put together an Acrobat File. Read it here.                              FAQs  Known Issues  Release Notes  Downloads  Documentation  Training materials     SUPPORT

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