FAQ

Q) During the reinstallation of FG XG, on my data collector, I get the following dialog.  I tried picking on YES but the message does not go away.  If I pick on NO or CANCEL, then FG XG does not get installed.  What is happening?  What do I need to do?

A) The file that is allowing FG XG to communicate with the computer (FGENSyncObj.dll) is currently in use and we are attempting to reinstall the file.  Obviously the file can not be reinstalled while it is in use.  To solve this issue, simply remove the data collector from it's cradle or disconnect it from the cable (this disconnects it from your computer so the file is no longer in use).  Do not turn the power off.  Now pick on the YES button and the installation should continue without any problem.