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FIELDGenius - Data Collection Software

Overview

MicroSurvey’s privacy policy covers the collection and use of personal information that may be collected by MicroSurvey anytime you interact with MicroSurvey, such as when you visit our website, when you purchase MicroSurvey products and services, or when you call our sales or support associates. Please take a moment to read our policy to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes and how we ensure the integrity your personal information. Your privacy is a priority at MicroSurvey, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, newsletters and events that you might like to hear about.

Type of information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with MicroSurvey representative, downloading a software update, registering for training, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the MicroSurvey products you own, and information relating to a support issue. We collect information for market research purposes such as your occupation to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our websites; MicroSurvey, MapScenes, OfficeSync and related websites. This helps us to determine how best to provide useful information to our customers and to understand which parts of our websites and Internet services are of most interest to them.

If you use the MicroSurvey User Forum you should be aware that any information you share is visible to other users. Personally identifiable information you submit can be read, collected, or used by other individuals to send you unsolicited messages. MicroSurvey is not responsible for the personally identifiable information you choose to submit in these forums.

Third-Party Web Beacons

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!,
click here.

Protecting the integrity your personal information

MicroSurvey takes your privacy very seriously and does not sell or rent your contact information to other marketers. We take precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. To make sure your personal information is secure, we communicate these guidelines to MicroSurvey employees and strictly enforce privacy integrity within the company.

The MicroSurvey Online Store is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. Please see the Yahoo! Privacy Policy for more information.

You can request a copy of your personal information, your product registration history, and your interactions with technical sales and support staff by contacting us at the address below.

Web marketing information

As is standard practice on many corporate websites, MicroSurvey uses web marketing methods to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use these other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. MicroSurvey will not use the information collected to market directly to that person.

In some of our email messages we use a click-through URL linked to content on the MicroSurvey website. When a customer clicks one of these links, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

MicroSurvey has links to the sites of other companies and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

MicroSurvey may update its privacy policy from time to time.

MicroSurvey Software Inc.
#205-3500 Carrington Road
Westbank, BC, Canada
V4T 3C1

Telephone: (250) 707- 0000
Toll Free: 1-800-668-3312
Fax: (250) 707- 0150

Email:

Policy last updated November 14, 2008

 
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