Careers

“Kelowna has one of the fastest growing tech industries in Canada with endless outdoor adventures I wouldn’t want to live anywhere else”

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Department: Research & Development
Reports to: Product Management, Support and QA Lead
Employment type: Permanent, Full Time Employee
Work hours: Normal 40-hour week, Monday to Friday, 8:00 am – 5:00 pm
Work Location: West Kelowna, BC or Remote or Hybrid (per individual employment agreement)

 

Summary

Guided by Hexagon’s vision, mission, and core values statements, the role is responsible for ensuring MicroSurvey is delivering quality products and services to the market through product testing, automation of processes, and providing product support both internally and externally with an elevated level of technical aptitude.

This role reports to the Product Management, Support and QA Lead and will work closely with the technical support, development, and product marketing departments. The Product Specialist’s time should be focused on QA responsibilities with flexibility for tech support duties as needed, but this will vary based on continually evolving company, department and team priorities.

 

Job Duties

Job duties include the following but are not limited to this list, and other duties may be assigned at any time.

Quality Assurance

  • Find and diagnose defects and document issues in our internal bug/feature tracker system.
  • Troubleshoot and resolve product issues, ensuring customer satisfaction and retention by delivering quality products to the market.
  • Build out library of automated test scripts to continuously improve on and automate QA processes.
  • Identify and elevate work-stoppage issues for customers and use proper escalation methods to report to managers.
  • Learn and continuously build product knowledge.
  • Use the voice of the customer to assist in writing product requirement documents.

Technical Support

  • Handle support inquiries and tasks in a professional and sensitive manner.
  • Solve highly technical issues for customers and deliver solutions and workarounds.
  • Remote into customer computers to provide hands-on solutions as required.
  • Identify and elevate work-stoppage issues for customers and use proper escalation methods to report to managers.
  • Learn and continuously build product knowledge.
  • Find and diagnose defects and document issues in our internal bug/feature tracker system.
  • Troubleshoot and resolve product issues, ensuring customer satisfaction and retention.
  • Create or update technical articles.

Guiding Principles

  • Data Driven Decisions – base decisions on factual information. Use metrics and analytics to prioritize work and identify areas for improvement.
  • Win As a Team – team members must want to win as a team and not just as individuals. The magic happens when there is connectivity, and a desire to win as a team.
  • Integrity and Professionalism –hold yourself to a high standard of integrity and professionalism in all interactions. Take pride in the solutions and services provided to customers and team members.

 

Qualifications

  • Undergraduate degree or diploma in surveying, geomatics, engineering, computer science or related discipline.
  • 5+ years of work experience in a technical role.
  • One or more of the following skills:
    • Experience developing automated tests (TestComplete).
    • Experience working with CAD programs (MicroSurvey CAD, AutoCAD, BricsCAD, IntelliCAD).
    • Field surveying experience.
  • Strong proficiency in both written and verbal English communication.
  • Ability to manage time-sensitive projects.

 

Apply

MicroSurvey is always on the lookout for qualified people looking for a unique and satisfying work environment. If you are interested in joining our company, please email [email protected] with your cover letter and resume. Please add “Product Specialist” to the email subject line.

Department:   Sales
Reports to:   Sales Manager
Employment type:   Permanent, Full-Time Employee
Salaried or Hourly:   Salaried

 

Summary

The Technical Sales Representative is responsible for managing an assigned sales territory to drive profitable growth. The role involves engaging with existing customers and developing new business opportunities within North America’s surveying, construction, and civil engineering sectors.

Responsibilities include maintaining strong relationships with current clients while actively expanding the customer base. Success in this position requires increasing market share for both new and existing products, achieving or exceeding annual sales and profit margin targets, and fostering long-term customer loyalty.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Territory Sales and Growth (70%)

  • Develop and execute sales strategies to achieve territory objectives and revenue targets.
  • Identify and pursue new business opportunities through research, prospecting, and relationship-building with direct customers and dealers.
  • Maintain and strengthen relationships with existing customers, suppliers, and industry associations through consultative selling and promotion of MicroSurvey Software products and services.
  • Assess client requirements and recommend appropriate programs, products, and services to meet their needs.
  • Deliver technical information, guidance, and product demonstrations to support customer decision-making.
  • Respond promptly to inbound inquiries and actively generate new leads through outbound calls and cold calling.
  • Provide accurate sales forecasts and pipeline updates to the Sales Manager.
  • Plan and execute regional marketing initiatives, training programs, and customer/dealer demonstrations to drive brand growth.
  • Represent the company at industry trade shows within the assigned territory.

Account Management (10%)

  • Serve as the primary point of contact for assigned accounts and dealers.
  • Identify opportunities for add-on, cross-product, and new product sales within existing accounts.
  • Communicate lost sales opportunities and market changes to internal teams, ensuring alignment on priorities and strategies for future growth.

Business Planning and Territory Management (10%)

  • Develop an annual business plan for the territory, incorporating cross-functional needs and strategic objectives.
  • Analyze customer data and market trends to identify opportunities and challenges, leveraging company resources for solutions.
  • Report new product ideas, competitive insights, and emerging market trends to support innovation and growth.

Administration (10%)

  • Maintain accurate records of communications and opportunities in CRM (ACT).
  • Submit monthly and quarterly business updates to the Sales Manager.
  • Complete expense reports in a timely manner.
  • Manage demo equipment, loaner requests, and sample distribution.
  • Participate in sales meetings to provide territory updates and feedback.

 

Education and/or Experience

  • Post-secondary education (Technical Diploma or Degree) in one of the following disciplines:
    • Surveying or Geomatics
    • Engineering
    • Construction
  • Minimum of 3–5 years of experience in business development or sales within a related field.
  • Prior sales experience in geospatial products such as CAD, data collection, least squares, GIS, or other industry-related solutions preferred.

 

Skills, Knowledge and Abilities

  • Strong customer focus with a commitment to delivering exceptional service.
  • Results-oriented mindset with a proven ability to achieve and exceed targets.
  • Self-motivated with a strong work ethic and ability to work independently.
  • Comprehensive understanding of the sales process, including prospecting, negotiation, and closing techniques.
  • Comfortable with outbound calling and proactive lead generation; strong belief in consistent prospecting.
  • Excellent verbal and written communication skills, including presentation abilities; high proficiency in English required.
  • Familiarity with MicroSurvey solutions (e.g., MicroSurvey CAD, STAR*NET, FieldGenius) is considered an asset.
  • Technical proficiency with computers and software, including the ability to effectively demonstrate software solutions.
  • Ability to travel within Canada and the United States as required.

 

Work Environment

Our work environment is flexible: Remote, Hybrid, or In-Person from our office in West Kelowna.

 

Apply

MicroSurvey is always on the lookout for qualified people looking for a unique and satisfying work environment. If you are interested in joining our company, please email [email protected] with your cover letter and resume. Please add “Technical Sales Representative ” to the email subject line.