Careers

"Kelowna has one of the fastest growing tech industries in Canada with endless outdoor adventures I wouldn't want to live anywhere else"

About us

MicroSurvey Software is a high-tech Kelowna based business in the Okanagan valley in British Columbia.  We develop and sell geomatics and public safety solutions into multiple markets worldwide.  We are part of Hexagon, a global leader in sensor, software and autonomous solutions. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 20,000 employees in 50 countries and net sales of approximately 3.9bn EUR.

We have a vision to become the premier solution provider of traffic and crime scene diagramming and reconstruction software and we need to add key people to our existing team to achieve this.  We are looking for a product manager to manage our public safety product line.

Job Summary

As the Public Safety Product Manager, you will be our lead in defining the future of our products and solutions.  You will be the voice of the customer and have a good understanding of industry trends and competition.  You will be able to clearly articulate market and customer expectations and turn them into product requirements and roadmap.  You will be technically strong, have strong project management skills, great work ethic and ability to bring people and teams together to deliver results.

You are responsible for the product vision, the overall go-to-market strategy and delivery of products that meet customer expectations and deliver high impact business results.

Responsibilities and Duties

  • Gain a deep understanding of customer experience, market trends and our competition. You should be an expert with respect to competitive solutions.
  • Identify product gaps and generate innovative ideas that increase market share, improve customer experience and customer retention.
  • Shape the vision and strategy for our product lines. Create buy-in for the product vision with internal stakeholders, leadership, and external partners.
  • Translate the product strategy and goals into product requirements for our engineering teams. Balance the goals with our technical and resource constraints.
  • Negotiate and coordinate with internal and external partners to determine scope, define timelines, and manage expectations.
  • Manage the product roadmap and prioritize activities based on business opportunity and customer impact.
  • Drive product launches including working with public relations, executives, external partners, sales channels, and stakeholders.

Qualifications and Skills

Required

  • 2+ years of industry and market experience in public safety focused on traffic reconstruction or crime scene mapping.
  • Experience with laser scanners or mapping equipment such as total stations and GNSS.
  • Bachelor’s Degree, Engineering Degree or Technology Diploma in a geospatial or related science or law enforcement discipline.
  • Demonstrated successful experience working in a hands-on, fast-paced, creative, entrepreneurial environment, in a cross-functional capacity.
  • Strong interpersonal, leadership and project management skills and the ability to work with diverse teams in multiple locations.
  • The ability to travel within Canada, the USA and internationally occasionally.

Desirable

  • 2+ years of product development experience. Those without prior product development experience may still apply as training may be provided for the right candidate.
  • Experience with CAD based solutions such as AutoCAD.
  • Experience with competitive solutions such as FARO Zone 3D, Trimble Reveal, Visual Statement, ARAS 360, or Easy Street Draw.

Apply

Please email careers@microsurvey.com with your cover letter and resume.

Job Summary

The Mobile Product Manager is responsible for integrating new ideas, technology and customer requirements to existing product lines. Key functions of this role will be to understand the market and identify high value product features and functionality as well as identify new product line opportunities. Gaining and maintaining an understanding of key market segments, user demographics and providing a customer driven innovative perspective on product development. The Mobile Product Manager will be responsible for the product planning and execution throughout the product lifecycle. They will work collaboratively with other company departments to develop and bring products to market in a cost-efficient manner. They will work closely with sales to develop effective distribution channels for the products, take a lead role in competitive analysis, product positioning and helping to establish competitive market pricing in order to help MicroSurvey achieve company financial goals.

Responsibilities and Duties

  • Determine and gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
  • Front line engagement with customers, dealers, OEM partners, manufacturers and MicroSurvey sales representative securing and managing product feedback, bugs and workflow requests.
  • Assesses market competition by comparing the company's product, pricing and features to the competitors' products, pricing and features.
  • Create buy-in for the product vision both internally and with key external partners.
  • Brings new mobile device products to market by analyzing proposed product requirements, product development programs and preparing financial analyses.
  • Translate product strategy into detailed customer stories and product requirements.
  • Work closely with engineering teams to develop cost estimates and schedules to deliver a product to market quickly with optimal resource utilization.
  • Responsible for managing the Mobile Product roadmap and prioritizing activities based on business opportunity and customer impact.
  • Manage development priorities and maintain priority lists in a software development project management system.
  • Develop product pricing, positioning and channel distribution strategies.
  • Drive Mobile Product launches including working with public relations, executives, and other product management team members.
  • Direct maintenance activities for product versions, part numbers and product documentation.
  • Contribute to the creation of a Mobile Product business plan that is based on the market analysis and defines the multi-generation market requirements for the product. This includes factors such as product features, product positioning, promotion, distribution and support as well as the market share, revenue and financial targets.
  • Act as a product evangelist to build awareness and understanding.
  • Represent the company by visiting customers to solicit feedback on company products and services and conducting product demonstrations.

Required Qualifications and Skills

  • 2+ years geospatial product and market experience
  • Intermediate to advanced working knowledge of industry standard geospatial products such as CAD, data collection, least squares, GIS and other market or segment related products is required.
  • Bachelor’s Degree, Engineering Degree or Technology Diploma in a geospatial or related science or discipline
  • Ability to travel within the Canada, USA and internationally occasionally.
  • Demonstrated successful experience working in a hands-on, fast-paced, creative, entrepreneurial environment, in a cross-functional capacity.
  • Strong interpersonal, leadership and product management skills and the ability to work with diverse teams in multiple locations.
  • 2+ years of product development experience desired. Those without prior product development experience may still apply as training may be provided for the right candidate.

Apply

Please email careers@microsurvey.com with your cover letter and resume.

Job Summary

MicroSurvey software is seeking an individual with excellent written and spoken communication skills and a background in the forensic mapping, geomatics, cad or civil engineering industry to respond to requests for assistance from our customers and to create training and documentation resources to allow our customers to achieve success with our products.  This individual will work as part of our Support, Quality Assurance and Training team and will be focused on helping grow our specialized forensic mapping product line.

The candidate we seek will possess strong interpersonal and communication skills, a rational approach to diagnosing software problems, strong research skills and familiarity with geomatics measurement technology and CAD software.  Experience with forensic mapping technology, Autocad, Leica Geosystems Map360, EVR, MicroSurvey CAD, FieldGenius or STAR*NET software will be a significant asset. Knowledge of geodetics measurement technology and CAD software will be very important.

The position will have three areas of focus:

  • Support: Responding to phone and email requests for assistance, updating company records about support interactions and helping our sales and development teams to offer excellent service and software solutions.
  • Quality Assurance: Working as an active member of a “scrum” team in partnership with our developers to design solutions, refine products and release defect free products to our clients.
  • Training: Creating documents, help documents, web pages, digital video resources and hosting live streamed training events to our customer base and vendors. Some domestic and international travel may be required to assist our sales efforts.

MicroSurvey software is a company based in the Okanagan valley in British Columbia that creates and markets geomatics solutions and forensic mapping solutions under the brands MicroSurvey and Leica Geosystems.  MicroSurvey is a part of the Hexagon Geosystems group.   MicroSurvey’s management is focused on creating a satisfying, inclusive work environment that encourages personal growth for every employee.  Our support department in particular offers a challenging environment with continuous learning opportunities, with much scope for employees to focus on their personal specialties.

MicroSurvey offers a competitive salary and benefits package based upon your qualifications.  If this position interests you, please forward a cover letter and CV in confidence to:

James.Johnston@MicroSurvey.com, or call 250-707-0000 if you have questions.

Job Description: Geomatics Technician - Public Safety Support and Quality Assurance

Telephone and Helpdesk Customer Assistance

  • Provide a friendly, courteous experience for customers and prospective customers when they reach the support department
  • Respond to support emails via Helpdesk and receive support calls
  • Contact customers to assist when requested by sales staff
  • Research solutions for newly encountered issues or required new solutions
  • Maintain sales client contact database
  • Maintain Helpdesk articles and client database
  • Communicate with prospects to assist in their evaluation of the software
  • Assist prospects in transitioning from other solutions to MicroSurvey
  • Provide training and support for internal staff

Quality Assurance

  • Troubleshoot and document software issues following a methodical troubleshooting algorithm
  • Test new versions and updates
  • Confirm bug fixes
  • Maintain “Ontime” and Azure DevOps bug and feature tracking system
  • Verify and; if necessary, report defects when encountered during testing, support or training

Documentation and Training

  • Assist with the development of training materials
  • Update Helpdesk technical articles and trouble shooter
  • Teach customers, staff and vendors about our products in site, in the classroom and online

Qualifications and Skills

  • 2+ years geospatial product and market experience
  • Intermediate to advanced working knowledge of industry standard geospatial products such as CAD, data collection, least squares, GIS and other market or segment related products is required.
  • Bachelor’s Degree, Engineering Degree or Technology Diploma in a geospatial or related science or discipline
  • Ability to travel within the Canada, USA and internationally occasionally.

Apply

Please email James.Johnston@MicroSurvey.com with your cover letter and resume. 

Job Summary

Regional Sales Representative – Forensic Business

Candidates are invited to apply for the position of Regional Forensic Sales Representative.

MicroSurvey, part of Hexagon, is a world leader in software development, providing market-specific solutions and services for surveyors, engineers, public safety and mapping professionals.

Specializing in the development of industry-specific solutions since 1985, MicroSurvey produces mobile software for use with total stations and GPS, as well as a full complement of desktop solutions to increase efficiency and productivity in the office.

From single user applications to countrywide government implementations, MicroSurvey solutions are used around the globe for Land Surveying, Engineering, Mapping, Law Enforcement, Forensic and Accident Reconstruction.

We are a Kelowna based software company with global reach and ambitious growth plans for 2019 and beyond. Our growth plans require the addition of an Account Sales Representative to take care of an existing territory and client base.  The position reports to the Sales Manager, and you will have a responsibility in three key areas; sales, new business development and client retention.

Responsibilities and Duties

Develop territory sales and meet sales objectives for their region (70%)

  • Able to develop sales opportunities by researching and identifying potential accounts (direct and dealer); prospecting and soliciting new accounts (direct and dealer); building rapport with all prospects.
  • Service existing customers in the territory by building relationships with key customers, suppliers, and industry associations. Consultative selling and promotion of MicroSurvey Software products and services within customer segments in the assigned territory
  • Identify client requirements, proactively and professionally recommend and sells programs, products and services; proposing solutions to customers by providing technical information, guidance and demonstrations of MicroSurvey software
  • Respond to inbound leads, make regular outbound calls, cold calls and prospect for new business
  • Provide regular forecast and sales pipeline updates to the Sales Manager
  • Plan and conducts programs and activities (focused regional marketing efforts and campaigns, regional training efforts and dealer and customer demonstrations and meetings etc…) that will drive the growth of the MicroSurvey brand in the territory.
  • Attend industry trade shows for territory as required.

Account management (10%)

  • You will serve as the primary point of contact for their accounts and dealers.
  • Identify opportunities within existing accounts for new business (add on sales, cross product sales, new product needs etc.). Uses company resources appropriately to move towards the achievement of the set goal(s) for the account.
  • Alert internal teams to lost sales opportunities and the associated reasons, identify and report changing customer or market needs that require multifunctional team approach or development efforts, to ensure the team sets priorities and objectives that will drive future sales.

Business Planning and territory management (10%)

  • Develops an Annual Business Plan for the Territory, focusing on business planning steps within the span of control, as well as needs from cross-functional partners.
  • Provides analytic insight on customer needs and territory data, report issues and opportunities, utilizing all available company resources.
  • Reports new product ideas/suggestion, market trends and information on the competition to management.

Administration (10%)

  • Utilizes CRM (ACT) to document all communication and opportunity in the territory.
  • Submit a monthly and quarterly business update report to the Sales Manager.
  • Completes and submits Expense Reports as required
  • Manages demo and loaner equipment or sample requests.
  • Participates in monthly sales meeting to report on overall territory status and provide feedback.

Other duties as assigned.

Qualifications and Skills

  • Foster Collaboration
  • Results Oriented
  • Communication Skills
  • Selling and Closing skills
  • Customer Driven Focus
  • Strong Business acumen
  • Entrepreneurial Spirit

Working conditions:

The position is full-time and based out of our main offices headquartered in Kelowna British Columbia. This position will require some domestic travel to cover the given geography in the USA and Canada, 10% of your time- roughly 3-6 trips per year. Occasional weekend travel and work required for company meetings, trade shows and MicroSurvey Dealer or Partner conferences.

Primary communication and networking with prospects and customers will happen via telephone, email, and electronic media (Twitter, LinkedIn, Association forums, blogs etc.).

Preference will be given to candidates able to work from our office here in Kelowna, but an outside position may be considered for the right candidate.

Minimum qualifications:

  • Post-secondary school education (Technical Diploma or Degree) with emphasis on any of the following disciplines
    • Bachelor’s degree in Business Administration or Engineering discipline or Forensic Science related field strongly preferred.
    • Background in forensic science, criminal justice/law enforcement, forensic engineering or sales.
    • Experience selling laser scanners, total stations or forensic equipment/public safety capital equipment and software a strong plus.
  • Demonstrated ability to isolate and identify technical problems, formulate and demonstrate solutions. Must have three to five years work, business development or sales experience in a related field
  • Proven ability to build business partnerships and to deal effectively with all levels of management.
  • Ability to travel.
  • High energy, flexible individual with the ability to prioritize and multi-task.
  • Ability to present information clearly and effectively both verbally and in writing; an active listener who projects a professional demeanour
  • Customer-focused attitude, with the ability to understand, anticipate and identify customer needs while using the information to provide the best-individualized service.
  • Proven integrity through open and honest interactions with colleagues and encourages active participation and commitment from others in the pursuit of common goals;
  • Understands roles, setting expectations, sharing information, and building consensus.
  • Proven ability to close sales, growing a territory and existing accounts through referrals
  • Solid understanding of Business to Business based sales as opposed to Retail sales.
  • Has sold value added vs price
  • Dealing with top decision-makers and multiple decision makers
  • Comfortable with phone-based selling, making cold calls
  • Familiarity with commission based selling and working with a long sales cycle
  • Comfortable prospecting for new business

Required experience:

  • Must have three to five years work, business development or sales experience in a related field

Apply

Please email careers@microsurvey.com with your cover letter and resume.