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“Kelowna has one of the fastest growing tech industries in Canada with endless outdoor adventures I wouldn’t want to live anywhere else”

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Department: Research & Development
Reports to: Product Management, Support and QA Lead
Emplyment type: Permanent, Full Time Employee
Work hours: Normal 40-hour week, Monday to Friday, 8:00 am – 5:00 pm
Work Location: West Kelowna, BC or Remote or Hybrid (per individual employment agreement)

 

Summary

Guided by Hexagon’s vision, mission, and core values statements, the role is responsible for ensuring MicroSurvey is delivering quality products and services to the market through product testing, automation of processes, and providing product support both internally and externally with an elevated level of technical aptitude.

This role reports to the Product Management, Support and QA Lead and will work closely with the technical support, development, and product marketing departments. The Product Specialist’s time should be focused on QA responsibilities with flexibility for tech support duties as needed, but this will vary based on continually evolving company, department and team priorities.

 

Job Duties

Job duties include the following but are not limited to this list, and other duties may be assigned at any time.

 
Quality Assurance

  • Find and diagnose defects and document issues in our internal bug/feature tracker system.
  • Troubleshoot and resolve product issues, ensuring customer satisfaction and retention by delivering quality products to the market.
  • Build out library of automated test scripts to continuously improve on and automate QA processes.
  • Identify and elevate work-stoppage issues for customers and use proper escalation methods to report to managers.
  • Learn and continuously build product knowledge.
  • Use the voice of the customer to assist in writing product requirement documents.

Technical Support

  • Handle support inquiries and tasks in a professional and sensitive manner.
  • Solve highly technical issues for customers and deliver solutions and workarounds.
  • Remote into customer computers to provide hands-on solutions as required.
  • Identify and elevate work-stoppage issues for customers and use proper escalation methods to report to managers.
  • Learn and continuously build product knowledge.
  • Find and diagnose defects and document issues in our internal bug/feature tracker system.
  • Troubleshoot and resolve product issues, ensuring customer satisfaction and retention.
  • Create or update technical articles.

Guiding Principles

  • Data Driven Decisions – base decisions on factual information. Use metrics and analytics to prioritize work and identify areas for improvement.
  • Win As a Team – team members must want to win as a team and not just as individuals. The magic happens when there is connectivity, and a desire to win as a team.
  • Integrity and Professionalism –hold yourself to a high standard of integrity and professionalism in all interactions. Take pride in the solutions and services provided to customers and team members.

 

Qualifications

  • Undergraduate degree or diploma in surveying, geomatics, engineering, computer science or related discipline.
  • 5+ years of work experience in a technical role.
  • Strong proficiency in both written and verbal English communication.
  • Ability to manage time-sensitive projects.
  • One or more of the following skills:
    • Experience developing automated tests (TestComplete).
    • Experience working with CAD programs (MicroSurvey CAD, AutoCAD, BricsCAD, IntelliCAD).
    • Field surveying experience.

 

Apply

MicroSurvey is always on the lookout for qualified people looking for a unique and satisfying work environment. If you are interested in joining our company, please email [email protected] with your cover letter and resume. Please add “Product Specialist” to the email subject line.

Reports to: Sales Manager
Details: Full Time, Monday to Friday, contract position.

 

Summary

The Data Entry Invoicing Clerk will primarily create invoices, data entry and licensing. Additional accounting support (AP & AR) and administrative work are required to prepare, process, maintain, and verify invoices and payments.
 

Job Duties

• Invoice creation in Quickbooks Enterprise.
• Communication with sales reps and customers.
• Multi-tasking in software platforms, detailing notes in CRM and double-checking work.
• Processing, recording, and reconciling daily payments.
• Update and manage software licenses in multiple licensing platforms.
• Enter and pay bills for Accounts Payable, including credit cards.
• Accounts Receivable: send out statements, follow up with outstanding payments.

 

Qualifications

• Professional business communication skills.
• Keen attention to detail is required.
• Consistently be able to meet deadlines and to work well under pressure.
• Ability to multi-task and use effective time management tools like MS Outlook.
• Knowledge of bookkeeping practices, principles of double entry and accrual accounting.
• Understanding of techniques used to reconcile accounts and identify and resolve discrepancies in Quickbooks Enterprise.
• Able to create formula calculations and tabulations to review accounting and related documents accurately in Excel.

 

Apply

MicroSurvey is always on the lookout for qualified people looking for a unique and satisfying work environment. If you are interested in joining our company, please email [email protected] with your cover letter and resume. Please add “Data Entry Invoicing Clerk” to the email subject line.

MicroSurvey Software is part of Hexagon.

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